FAQs

1️⃣: What does HiTex EdiTex do?
A: We are a publishing and communications partner that supports researchers, authors, and organizations with editing, formatting, design, translation, and review services. Through our Outcome-as-a-Service (OaaS) model, we go beyond polishing manuscripts to deliver measurable outcomes such as journal readiness, research impact, and visibility.

2️⃣: How is HiTex EdiTex different from other editing services?
A: Unlike traditional process-driven services, we combine AI-powered tools, in-house editorial expertise, and external reviewers to ensure quality, novelty, and strategic positioning. OaaS Editorial Partnership approach focuses on measurable outcomes (e.g., 95%+ journal acceptance rates), setting us apart from our competitors. This integrated approach shortens revision cycles, strengthens manuscripts, and improves publication success rates.

3️⃣:  Who can benefit from your services?
A: Our services cater to academics (e.g., ESL/EFL researchers and researchers based in developing nations), creative writers, businesses, and institutions needing not only refined content but also results-oriented outcomes. Whether you're submitting to a Q1 journal, launching a website, or securing a publishing deal, funding, or grant, HiTex EdiTex tailors solutions to your goals.

1️⃣: What types of documents do you edit?
A: We edit research articles, theses, dissertations, books, creative manuscripts, blogs, websites, grant & funding proposals, and organizational documents.

2️⃣: Do you only provide editing?
A: No. In addition to editing, we provide formatting, typesetting, translation, journal submission support, artwork design, impact assessment, and research promotion services. All these are included in our OaaS packages, and while we acknowledge that some clients may opt for individual components of the packages, most benefit from the end-to-end support that comes with a complete package.

3️⃣: Can you handle specialized fields?
A: Yes, our team includes experts (global leaders) across disciplines matched to your subject area or creative niche. Upload a sample via our free audit at hitexeditex.com/author-solutions/audit to confirm compatibility.

4️⃣: Do you offer ongoing support for my project?
A: Absolutely. Our OaaS model includes ongoing support for continuous refinement, ideal for blogs, websites, or multi-paper projects. Contact us at connect@hitexeditex.com to discuss your needs.

5️⃣: What is OaaS (Outcome-as-a-Service)?
A: OaaS is our unique partnership model that unites editorial expertise, external review, and strategic guidance in one package. Instead of just refining your work, we ensure it achieves specific outcomes—such as readiness for publication, clarity for diverse audiences, and increased impact.

1️⃣: How does the OaaS process work once I contact you?
A: You can reach out through our website or email. You can also sign up and we'll contact you straightaway thereafter. We’ll first discuss your project needs, agree on a timeline, and assign the right editorial and review team. You’ll be kept updated at every stage, which proceeds with AI analyzing structure, followed by in-house experts refining content, and external reviewers validating impact. We track outcomes (e.g., acceptance probability) until your goal is met.

2️⃣: Do you use AI tools in editing?
A: Yes, but always and responsibly with human oversight. AI helps us identify issues quickly, while our in-house editors and external reviewers ensure contextual accuracy, clarity, and originality.

3️⃣: How long does editing take?
A: Timelines vary depending on word count and scope. A 3,000-word article can usually be completed within 2–3 days, with expedited options (24-48 hours) available for urgent deadlines. Larger projects (like books) require a longer schedule, which we’ll agree on upfront.

4️⃣: What if my manuscript needs multiple revisions?
A: For OaaS Editorial Partnership clients, we strive to ensure that the outcome is guaranteed from the start of the editorial project to its end, with authors at the center. This eliminates the need for multiple revisions after project delivery, and dissatisfaction with the quality of the deliverables. We do not consider the project completed until the measurable outcomes (e.g., publication) discussed at the start have been met. Throughout the lifecycle of the editorial project, HiTex EdiTex will endeavor to accommodate changes and/or re-negotiation of contractual terms.

1️⃣: How much do your services cost?
A: Pricing depends on the word count, complexity, and scope of services requested. We provide a tailored quotation after understanding your needs during the initial consultation phase—schedule a call via hitexeditex.com.

2️⃣: What payment methods do you accept?
A: We accept secure payments through Paystack, a Stripe company, or Payoneer. We accept credit/debit cards and local payment options in supported regions. We also accept bank transfer, especially for large payments.

3️⃣: Are there discounts or packages available?
A: Yes, we offer a 20% discount on your first OaaS project (limited offer until December 31, 2025). Ongoing clients can explore subscription plans—contact us for details.

1️⃣: Will my work remain confidential?
A: Absolutely. We have strict confidentiality policies and sign NDAs when required. We adhere to strict confidentiality protocols, storing data securely with encryption and complying with GDPR/CCPA. Our commitment to a dedicated team of in-house editors, in contrast to anonymous outsourcing, means that only authorized team members access your work. Please review our privacy statement or contact compliance@hitexeditex.com for specifics.

2️⃣: What if I’m not satisfied with the edits?
A: We offer ongoing support to address your concerns and ensure your satisfaction before the editorial project delivery. Our OaaS packages also include external reviews, so you benefit from multiple layers of quality assurance.

3️⃣: What guarantees do you offer for quality?
A: Our OaaS model guarantees outcomes (e.g., publication readiness). All edits undergo AI and human quality checks, with a satisfaction rate of 98% based on client feedback.

1️⃣: Who are your typical clients?
A: Our clients include researchers, academic institutions, publishers, NGOs, corporate organizations, and creative writers.

2️⃣: Do you work with international clients?
A: Yes. We serve clients worldwide and adapt our services to journal standards, organizational needs, and regional contexts.

3️⃣: Do you offer support for non-English manuscripts?
A: Yes, we provide translation and editing for non-English content (e.g., Arabic, Chinese, French, Japanese, Korean, Portuguese, Spanish) into English, with rates quoted per project. Contact us to discuss your language needs.

4️⃣: How can I get started?
A: You may also begin with a free 500-word success audit at hitexeditex.com/author-solutions/audit. Upload your text, and we’ll provide a preview edit within 24 hours. For personalized support, Simply visit our Contact page. We’ll respond promptly and guide you through the next steps.

5️⃣: Where can I find your contact information or terms?
A: Reach us at compliance@hitexeditex.com for Privacy Statement or Terms of Use inquiries. Our full contact details and policies are on hitexeditex.com/connect.